Modern business environment require adaptive and responsive support options that seamlessly enable systems and applications availability.
Curo Teknika’s Contact and Business Process Management Services takes care of I.T.-intensive, transaction-based processes and align them with clients’ standards.
Curo Teknika is an established ePLDT company focused on helping diverse industries and sectors take care of critical challenges through I.T. Support and Business Process Management. Using the right combination of people, process, presence and technology, Curo Teknika complements businesses with flexible, convenient and progressive services based on changing organizational needs and market trends.
Our name comes from distinct terminologies. "Curo" is the Latin word for "manage" or "care" while "Teknika" is an adopted Slavic term for Technology. Our extensive experience and comprehensive expertise in various levels of support and service delivery enables clients to benefit from consistent support availability and optimized processes that help them operate in the simplest and easiest way possible.
Being part of ePLDT and the larger PLDT group of companies, Curo Teknika is grounded on a holistic service-oriented structure that is committed to the development and progress of information and communications technology on businesses. As companies continue to find simpler approaches to I.T. risks and complexities, Curo Teknika leverages on PLDT's global presence to deliver and enable Business Life Simplied.
We simplify business through innovative and relevant outsourced IT Support Services.
To be the preferred outsourced IT Support partner of market-leading enterprises.
Ms. Nerissa “Nerisse’ S. Ramos is the current Group Chief Operating Officer of ePLDT, Inc. and the President of CuroTek. among other ePLDT subsidiaries. As the company’s president, Nerisse guides Curo Teknika in achieving its goals of simplifying business through I.T. support and business process management. Previously, she was the head of PLDT Corporate Business Solutions as well as the First Vice-President and Head of PLDT’s Corporate Business Group, the Corporate Sales, Corporate Marketing, Product Development and Technical solutions arm of the Philippines largest telecommunications services provider.
As the COO of CuroTek, he is responsible for the company’s daily operations, ensuring that the vision and mission is excellently met. Jett is a seasoned senior executive in the BPO, Shared Services, IT and Telecommunications industry. He was the President of Philam Call Center, Managing Director of BPSource, General Manager of Global Process Manager (Magsaysay BPO Group), Managing Director of Creatives Asia, President and COO of Pakyaw.com. He was a part of companies such as Teledevelopment Philippines, Broadband Philippines, Advance Contact Solutions, Eastern Telecoms and Philcom.
As the Head of Finance, Admin and Facilities, Clea is in-charge of managing the financial and physical resources that support the company’s growth and direction. She leads the internal teams that support the business operations in the following areas: spend management, revenue assurance, final reporting, business planning and budgeting as well as administration and facilities management. Likewise, she plays a critical role in partnering with the management team in strategic decision-making and achieving operational efficiency as CuroTek continues to build capabilities for its clients through constant service improvement. Clea has 25 years of experience in Internal Audit and Financial Operations Management as Certified Public Accountant in various sectors and industries.
As the Head of Human Resource Management, Josette’s strong organizational and dynamic leadership background directs the company in maintaining a driven and collaborative company culture. She strengthens the company’s relationship with local government units, educational institutions and retails industries for recruitment and sourcing initiatives. She also spearheads organizational enrichment through documentation and implementation of policies and corporate governance guidelines while encouraging organizational development through leadership programs, trainings, and employee engagement activities. Josette has a Communication Arts degree from Maryknoll College and has a proven track record in human resources, process improvement, people management and sales.
As Head of IT Operations, Jem provides leadership and direction to IT Operations Services, Technical Services and Support. A seasoned IT Professional with 20 years of experience in establishing comprehensive business and technical skill set in systems integration, system administration, project management, and network and customer service under his belt. His expertise in System and Network Engineering and Administration, Service Delivery Management and Operations is backed up with MCP, MCSE, CCDA certifications.
As Head of Operations, Jody directs and oversees the day-to-day BPO operations in reaching and achieving the company’s target goal. Her 15 years of Contact Center experience makes her the best leader in handling Curotek's operation.