I.T. Support
Consistent Support is Better than Cure

Modern business environments require adaptive and responsive support options that seamlessly enable systems and applications availability. CuroTek's full suite of I.T. Support Services helps our clients effectively handle the diverse aspects of I.T. in their business. Our simplified and standardized approach to service delivery leverages our clients with:

  • Abroad range of I.T. support processes and capabilities in varying levels.

  • A flexible and responsive I.T. support structure aligned with business needs and objectives.

  • Continuous and adaptable improvement of I.T. support processes and capabilities based on organizational standards for efficiency.

Helpdesk Support

CuroTek provides comprehensive support resources and communications channels to enable real-time incident management and resolution of common I.T. issues. From problem identification to request fulfillment and escalation, our help desk support simplifies the first-level problem management through:

  • Immediate access to proficient technical support representatives with 8x5 or 24x7 contact options
  • Accurately identified gaps between processes and service levels for consistent continuous support process improvement
  • Identify-Document-Troubleshoot-Resolve approach for support service requests
  • Regular monthly reports that accurately detail processes and service levels for constant improvement
  • Recommended response times for recurring service requests and incident reports
Onsite Support Services

CuroTek streamlines the end-user support experience with an Onsite Support Service tailored to respond to your company’s complex technical support requirements. Our presence in major sites and strategic locations across the Philippines gives you the leverage of having a convenient and real-time support for standard and business-specific technologies through:

  • Access to expertise in basic hardware, software and connectivity support specialists
  • A practical support resource for specialized hardware, software and applications
  • Access to highly proficient support specialists in strategic locations nationwide
  • Service delivery levels that improve desktop and laptop reliability and user productivity based on distinctive requirements of business units and employees
Device & Equipment Support

CuroTek’s Device and Equipment Support Services effectively gives businesses continuous support availability for the unique requirements of mobile end-users. We enable continuously efficient devices and equipment through:

  • Direct access to specialized expertise on mobile technologies, applications and other business-specific equipment
  • Hardware and software configuration, training, installation, and testing based on end-user functions and requirements
  • Extensive support and management of various hardware (desktops, laptops, tablets, smartphones, electronic point of sale (POS) devices, automated teller machines (ATM) and other transaction equipment
Platform Support

CuroTek’s gives businesses flexible support options for consistent availability of systems, servers and networks. We help our clients establish, operate, or support enterprise infrastructure with:

  • Deployment or integration of Wide Area Networks (WAN), Local Area Networks (LAN), or corporate premises equipment
  • Alignment of existing or planned I.T. infrastructure configurations with organizational standards
  • Specialized Support for organization-exclusive applications

Visit us at our office.

25th and 26th Floors Robinsons Cyberscape Alpha Garnet and Sapphire Streets
Ortigas Center, Pasig City 1605
CuroTeknika Location

Give us a call.

+63 2 575-9000