Contact Center and Business Process Management
Redefine How You Do Business

Process is one of the most critical aspects that drive agility in today’s complex business environment. CuroTek’s Contact and Business Process Management Services takes care of I.T.-intensive, transaction-based processes and align them with clients’ standards. From process evaluation, analysis and design, to integration, implementation and improvement, Curo Teknika helps companies across diverse industries optimize business processes to continuously improve end-user functions and business performance.

CuroTek uses a combination of experience, expertise and insights in various sectors and industries to help clients:

  • Design processes that fit organizational or operational needs and standards.

  • Identify specific performance targets and measurable business results.

  • Manage existing customer service delivery platforms.

  • Establish strategies for continuous process improvement.

Customer Channel Management
The emergence of new information and communications technologies has set the bar higher for end-user engagement and customer expectations. CuroTek helps business deliver consistent and distinctive customer interaction by taking care of:
  • Administration of customer interaction platforms (phone, email, chat, and social media)
  • The transition of existing business processes to a new platform
Back-Office Support
When companies need to effectively adapt to rapid changes and constantly evolving business demands, processes need to be clearly defined to achieve business objectives.
CuroTek helps you turn possibilities to new efficiencies by taking care of administration and management of I.T. intensive functions and processes based on defined and measurable performance metrics.

Visit us at our office.

25th and 26th Floors Robinsons Cyberscape Alpha Garnet and Sapphire Streets
Ortigas Center, Pasig City 1605
CuroTeknika Location

Give us a call.

+63 2 575-9000